FAQs

Our main headquarters is located in beautiful Cairns in Tropical North QLD but we ship our products internationally.

You can reach us via email at hello@amormama.com.au or via our Contact Us page. We will endeavor to respond to any customer emails within 24-48 hours.

We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments via afterpay.

Absolutely. Our website is SSL-encrypted, ensuring that all your personal and payment information is safe and secure.

Because we aim to dispatch orders as quickly as possible, we can’t guarantee that we’ll be able to change, cancel, or amend your order once it’s been placed.

We kindly ask that you take extra care to ensure all details—especially your shipping address, item selection, and discount codes—are correct before checking out.

If you do need to make a change, please email us at customersupport@amormama.com.au as soon as possible. If your order hasn’t already been processed, we’ll do our best to help.

For AusPost Standard Post: Estimated 2-5 business days for metro delivery and up to 11 business days for all other locations.

For AusPost Express Post: Estimated 1-2 business days for same state delivery and interstate capital cities, except WA and NT. 2-5 business days for all other locations.

For more information see our shipping policy

Yes, we do! We currently ship worldwide. Shipping rates and times will vary depending on the destination. You can find all the information here.

Once your order has been dispatched, you'll receive a shipping confirmation email that includes a tracking number.

If your order is returned to us due to an incorrect or incomplete address, or the addressee not being available to receive or collect the parcel after delivery attempts, you may choose one of the following options:

1. Re-ship Your Order

We’re happy to resend your order once it has been returned to us. A new international shipping fee will apply. We’ll confirm your delivery address and provide a payment link for re-shipping.

2. Store Credit or Refund (Minus Restocking Fee)

If you prefer not to proceed with re-shipping, we can issue a store credit or refund minus a $40 AUD restocking fee to help cover original shipping, packaging, and handling costs.

Please note: Original shipping fees and any shipping insurance are non-refundable.

If we do not hear from you within 7 days of notification, the matter will be closed with no refund issued.

If your order is returned to us due to non-payment of customs duties, taxes, or failure to collect the parcel from customs within the required timeframe, no refund is applicable. Customs duties and taxes are the responsibility of the recipient.

You may request that your order be re-shipped, however a new international shipping fee will apply, and any applicable duties and taxes will remain the responsibility of the customer upon re-delivery.

If we do not hear from you within 7 days of notification, the matter will be closed with no refund issued.

In most cases, yes! Change of mind returns are eligible for a refund to the original payment method.

Read our full returns policy here

Please read our Returns Policy here before submitting a return.
Once read and you have determined your order is eligible for a return please email us at hello@amormama.com.au or reach out via our Contact page and include your order number in the email and we will get the returns process started for you. Please advise in your request if you want to return for exchange or refund.

Yes, product exchanges are possible within 30 days of purchase. Please read our returns & exchanges policy .

Yes, we offer digital gift cards that can be purchased through our website.

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The mesh style knit allows baby to see out, but people can't see what's going on
underneath while you are feeding. The feedback we've received from mums who were wondering if it might be too see-through is that the Cowrie provides great
coverage when feeding whilst still allowing great airflow.