Our main headquarters is located in beautiful Cairns in Tropical North QLD but we ship our products internationally.
How can I contact customer service?
You can reach us via email at hello@amormama.com.au or via our Contact Us page. We will endeavor to respond to any customer emails within 24-48 hours.
Ordering and Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments via afterpay.
Is my information secure?
Absolutely. Our website is SSL-encrypted, ensuring that all your personal and payment information is safe and secure.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placing them. Please contact us within this timeframe at hello@amormama.com.au should you need to change or cancel your order. Changes/cancellations outside of 24 hours will be subject to our returns policy which you can read here
Shipping
How long will it take for my order to arrive within Australia?
For AusPost Standard Post: Estimated 2-5 business days for metro delivery and up to 11 business days for all other locations.
For AusPost Express Post: Estimated 1-2 business days for same state delivery and interstate capital cities, except WA and NT. 2-5 business days for all other locations.
Yes, we do! We currently ship internationally to New Zealand, USA, Canada, UK and Ireland. Shipping rates and times will vary depending on the destination. You can find all the information here.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email that includes a tracking number.
Returns and Exchanges
Can I get a refund?
In most cases, yes! Change of mind returns are eligible for a refund to the original payment method.
Please read our Returns Policy here before submitting a return.
Once read and you have determined your order is eligible for a return please email us at hello@amormama.com.au or reach out via our Contact page and include your order number in the email and we will get the returns process started for you. Please advise in your request if you want to return for exchange or refund.
Can I exchange a product?
Yes, product exchanges are possible within 30 days of purchase. Please read our returns & exchanges policy .
Miscellaneous
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased through our website.
How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media to stay up to date on all the latest news, product releases, and special offers.
Is the mesh style knit of the Cowrie see-through?
The mesh style knit allows baby to see out, but people can't see what's going on
underneath while you are feeding. The feedback we've received from mums who were wondering if it might be too see-through is that the Cowrie provides great
coverage when feeding whilst still allowing great airflow.
